1. Eligibility for returns and refunds Returns and refunds will be accepted only in the following cases.

• Initial product defects and damage

• Wrong product delivered
  

2. Return and Refund Policy

• Please contact us using the form below within 3 days of receiving the product.

• The product is unopened and unused.

• If the product is defective or damaged, please attach a photo that shows the condition.
  

3. Return Method After we have notified you that we have received your return, please return the product using the following method.

• Please return the item using Yamato Transport, Sagawa Express, or Japan Post, and pay the shipping charges.
  

4. Refund Method After confirming the returned item, we will refund you using the following methods.

• Credit card payment: Cancellation of payment

• For other payment methods: Bank transfer
  

5. Refund Period Once we have confirmed the returned item, we will refund you within 7 business days.

6. Return and Refund Costs

• In the case of initial product defects/damage, or delivery of the wrong product: We will bear the cost.

• In case of return due to customer's convenience, the customer will be responsible for the return shipping costs.
  

7. Other

• This policy may be changed without notice.

• For inquiries regarding this policy, please contact us via the inquiry form or email.
  

Date of enactment: May 29, 2024
UNREASH